Field service management
IFS Cloud FSM runs field service from the customer's request to the signed job report. The IFS PSO scheduling engine assigns jobs to technicians by skills, routes and deadlines. It suits service companies and manufacturers that maintain their equipment at customer sites.
What the module does
Schedule optimisation
IFS PSO builds the schedule around skills, travel distances and job priorities. Technicians spend more time on site and less on the road.
Dispatching
Dispatchers see crew workload and location. An urgent job is fitted into the plan and the rest of the day adjusts automatically.
Skills-based assignment
Each job goes to a technician with the right certification and experience. That cuts down repeat visits.
Mobile app
Work orders, instructions and site history on the technician's phone. The app works offline and syncs later.
Parts on the move
Van stock is visible in the system. Missing parts are ordered straight from the site.
Signature and report
The customer signs on screen and gets the report right away. Job data flows into invoicing.
- Service companies with field crews
- Equipment makers and distributors with warranty service
- Dispatchers and service managers
- Companies whose sites are spread across the region
- More jobs are fixed on the first visit.
- Dispatchers stop building the schedule by hand over the phone.
- Customers know when the technician will arrive and get the report the same day.
- Invoices are issued for the work actually done, without delay.
Related modules
Common questions
How long does an IFS Cloud rollout take?
The first phase usually takes 3 to 9 months, depending on the number of modules, sites and users and on how ready the data is. We give an exact plan after the diagnostic stage.
What does it cost?
The cost is the IFS Cloud subscription plus implementation work. The subscription depends on users and modules; the work depends on configuration, integrations and data migration. After the diagnostic stage we give an estimate and a five-year cost of ownership.
Can we keep 1C?
Yes. Often 1C stays for statutory accounting and tax reporting while IFS runs procurement, inventory, production, maintenance and management accounting. The two systems are integrated so nothing is entered twice.
Cloud or our own servers?
IFS Cloud can run in the cloud or on the company’s own servers. The choice depends on data-residency requirements, IT policy and budget. We compare the options at the design stage.
Do we have to roll out every module at once?
No. Most companies start with finance, procurement and inventory, or with asset management, and add other modules in later phases. It is one platform, so new modules work with the data already in it.
What happens after go-live?
In the first weeks after go-live we stay close to users and fix whatever gets in their way. After that comes support under a contract with clear response times, IFS updates and changes for new needs.